Shipping Policies and Restrictions
HANDLING:
Banners five feet and under (on the shortest side), will be rolled and shipped in standard corrugated 6” boxes. Banners over five feet (on the shortest side) will be rolled and folded in half and shipped in a 12” box.
SHIPPING:
If an order is uploaded on a business day BEFORE 3 p.m. PST, it will be shipped on the following business day. (If there is a problem with the file or the shipping payment has not been made, it will not be shipped until either payment has been made or the file is ready to print.)
SHIPPING CHARGE:
Due to the large physical size of products some orders may have higher shipping charges. Unfortunately there is little we can do as we are bound by the rules and limitations set forth by our shipping company.
SHIPPING TIME:
Once your order is shipped via ground service, you should receive it within 2 to 5 business days.
GROUP SHIPPING EXPLANATION:
Group shipping is available for jobs which have a MATCHING product category, turnaround time, shipping address, and shipping method. Group shipping discounts are applied to items with shipping fees of LESSER value.
Note: If you decide to cancel the item with the highest shipping fee value within a group ship, your group shipping discount will vary.
EXPLANATION FOR NEXTDAY TURNAROUND SERVICE:
All the times are based on normal business days, Monday through Friday, excluding federal holidays.
Turnaround time begins once your file is uploaded.
If your file is placed on hold, the turnaround time will begin after you select 'Run As Is' or after a re-uploaded file is received.
If you request a design proof, the turnaround time will begin right after you approve the design.
STORE PICK-UP:
If an order is uploaded on a business day BEFORE 3PM PST, then it will be available for pick-up on the following business day after 4:30 p.m. PST. (If there is a problem with the file, it won't be ready for pick-up the next day.) You will be notified via e-mail if the order is ready earlier.
SAME DAY ORDER:
1. Shipping Orders:
If an order is placed and a file is uploaded on a business day BEFORE 12 noon PST, then it will be shipped the same day. (If there is a problem with the file, it won't be shipped until the next day.)
2. Store Pick-up:
If an order is placed and file is uploaded on a business day BEFORE 12 noon PST, then it will be available for pick-up on the same day after 4:00 p.m. PST. (If there is a problem with the file, it won't be ready for pick-up the same day.) You will be notified via E-mail if the order is ready earlier.
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